Product information
Our Promise!
If you're not 100% happy with your fit, we'll resize your piece jewellery free of charge and you can return or exchange all our ready to wear items.
PRODUCT FEATURES
F.A.Q.
They appreciate cut and details, things that aren't so obvious.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
We also offer Finance Options. Please contact us for more information if not yet available online.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
In many cases, this is possible. It is best to contact us as soon as you are certain that you would need to make changes to your fine jewellery order
Do you offer e-gift cards for international customers?
Yes, Please purchase a giftcard from our gifts page
How Long will it take to receive my order?
Pieces are usually shipped the next working day from the day your order is complete.
We aim to deliver Made-To-Order and Custom pieces from within 14 working days.
We use a next day delivery service for all orders with DHL for Europe and Africa and FedEx for other countries.
International orders normally arrive within 2-4 weeks of shipping. These orders need to pass through the customs office in your country before being released for final delivery.
Once an order leaves our workshop, we will send you the shipping information and our courier would usually contact you regarding final delivery. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
How To Return My Items?
We Offer complimentary UK returns. We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
How Can I pick the right size?
1. Please see our size chart.
2.For engagement rings please see our Guide on finding their ring size.
3. We can also ship you a complimentary ring sizer or bracelet sizer by request. After you have placed your order just send us a message immediately referencing your order number.
4. You can take advantage of our complimentary resizing if you get the ring size wrong the first time
